New to Excape? Here are our most common questions about Escape Rooms!
How long does the Excape escape room experience take?
Depending on the room the experience should take between 45 and 60 minutes plus a 10 minute introduction.
Where is the nearest car parking?
Wells St offers some parking however Bayside Shopping Centre has 3500 car spaces and Frankston train station offers over 600 spots. All car parks less than 200m away.
Is public transport available?
Bus stops are just around the corner from 3a Wells street, and the Frankston train station is around 170m away.
What happens if I run out of time?
You tried your best. Unfortunately it’s a race against the clock. If you run out of time then your experience is complete. But never fear, you can book a time to come back and try again. Or try one of our other experiences.
Will I get out in an emergency, is the door really locked?
The doors are not locked and you are able to be guided by your host in an emergency to evacuate the building.
What is the group size limit?
2 to 6 people. Our recommended size for our escape rooms is 4 people. If you have group of more than 6 people we recommend booking two sessions one after the other, or book different escape room experiences and race against each other team.
What do we need to bring?
There are no special requirements for our experiences other than bringing your mind. All equipment to solve the problems will be provided to you by Excape.
What is the age limit?
All ages from 14+ are welcome. Children under 16 years of age must be accompanied by an adult. Children under 18 years of age must have a parent or guardian sign a waiver before entering to the themed rooms.
Is it wheelchair accessible?
Unfortunately the rooms are on the first floor and only accessible via stairs.
Ensuring a safe and hygienic escape room environment is always our top priority. We are actively monitoring the corona virus (COVID 19) situation and taking steps to keep our premises sanitised. Here are a few actions we are taking that we’d like to highlight to reassure our customers:
Sanitise Venue Regularly – We have provided additional sanitisers and latex gloves to our customers and staff in our venue which are available at the reception. Rooms are getting sanitised after every use, including lobby and toilet facilities.
Monitoring Staff Health Condition – We are monitoring staff health conditions and taking temperature measurements for each staff member every day. Tis way we ensure staff are healthy and fit for work.
The circumstances may change as the new week rolls out, but for now business as usual (with our additional measures outlined) and all our 4 rooms are available to book.